Terms & Conditions

MBS ACCOUNTING SERVICES PTY LTD

SERVICES PROVIDED TERMS AND CONDITIONS

1. SUPPORT SERVICES

Refer to your SLA annexure to confirm which support services you qualify for as they are limited to client specific packages.

2. VALUE ADDED SERVICES

2.1. Collection-Documentation

2.1.1. These services are provided on an urgent basis to local clients within a specific radius, however this is charged according to the companies rates quoted.

2.2. Delivery-Documentation

2.2.1. These services are provided on an urgent basis to local clients within a specific radius, however this is charged according to the companies rates quoted.

3. E-FILING REGISTRATION

You are loaded either as an induvial or as a company under MBS ACCOUNTING SERVICES profile onto E-Filing and consent to have MBS assist with your status and compliance check- This is an optional service which is offered as a value add with no additional cost or charge included in the overall package provided. Should you not utilise this service no discount or deduction will be applicable. (This does not apply to late estates) Should a client be loaded onto MBS and then request the profile within the first 6 months without MBS Accounting Services assisting and providing any further professional service to the client an admin charge of R360 will be billed and raised to the clients account.

4. BUSINESS BANK ACCOUNT- (SELECTED PARTNERS)

This is an optional service which is offered as a value add with no additional cost or charge included in the overall package provided. Should you not utilise this service no discount or deduction will be applicable.

5. MONTH TO MONTH-AGREEMENT

This agreement is a month to month agreement which is signed as an agreement entered into between the client and service provider being MBS Accounting Services based on a package tailor made to suit the needs of the client. All contracts are payable monthly with 1 month in advance by no later than the 7th of every month, no exceptions will be entertained for whatsoever reason.

6. FREE CONSULTATION

Free consultation applies to people/potential clients who consult with a professional, should the client, after the consultation is conducted, end up staying with MBS Accounting Services as a monthly client and sign a service level agreement (Month to Month) for no less than 3 months, a credit will be allocated to their account for the first consultation however this is payable and charged upfront.

NOTE: Should you consult with a professional however after the consultation is conducted and NOT become a client of MBS Accounting Services- The amount which was paid upfront will not be refunded in order to cover the costs of your time spent with the professional and gaining advice.

7. RECRUITMENT SERVICES
Referral to a third party company which can assist in a very short space of time and cover all governance and compliance requirements whilst assisting you with your HR needs.

8. IMPORT AND EXPORT SERVICE

Referral to a third party company which can assist in a very short space of time and cover all governance and compliance requirements whilst assisting you with your international needs.

9. SECTION 23 COMPANIES

Referral to a third party company which can assist in a very short space of time and cover all governance and compliance requirements whilst assisting you with your international needs.

10. VALUATIONS

Referral to a third party company which can assist in a very short space of time and cover all governance and compliance requirements whilst assisting you with your internal needs.

11. PAYMENT TERMS AND OPTIONS

Options
MBS Accounting Services provide 2 options for our clients.

11.1.1. Payment upfront
Quote Acceptance basis, MBS Will Quote, You Accept & Pay-Work will proceed once
payment is received.

11.1.2. Debit order
Service level agreement/payment arrangement “MBS and “Client” Agree to a monthly
amount together with a tailor made service package suitable to your every need
thereafter your account is debited and can be adjusted accordingly as and when your
needs change.

NOTE: MBS Accounting Services does not and will not work on a “do now” & “pay later” billing mechanism.

12. CANCELLATION OR TERMINATION OF SERVICE LEVEL AGREEMENT

MBS uses a very unique billing mechanism to make it more cost effective for our clients and for this reason should any billing incur and be included in the monthly amount for any services- the client will be held liable for any outstanding monies owed for the billing mechanism used over the remaining period of the 9-12 months used to spread out the expense to cover all costs incurred to the point of current and all
of which has been completed at that point to date. Should the Annual Financial statements and the company tax return or other services be completed at the time of termination the client will be responsible for a final settlement payment of these items.

12.1. Should the contract seize to exist, all outstanding monies due, become payable immediately.

12.2. No records, data or access to information will be transferred, sent, neither granted nor passed to the client until such time that all outstanding accounts are settled in full.

13. PAYMENT OPTIONS

Upfront Retainer-Pay as you use option
With this option you are quoted first. Should you accept in writing-i.e. over email and give us the go ahead, we do the work and take it off the account. You will be invoiced each month and receive a statement with a time sheet and allocations for a full breakdown –the balance cannot be less than 45% of the Upfront Retainer Option.

A- R 5 000
B- R 10 000
C- R 25 000

To be discussed with client in more detail based on your service requirements.

14. MONTHLY DEBIT ORDER

14.1. Covers fees as agreed to in the SLA over a 9-12 month period, should any other services require on a ADHOC basis this is quoted and billed separate to the SLA.

14.2. Please note should any future billing occur in your pricing structure and include delivery of future services-a buyout option is then automatically set in place-no transfer of data, information etc. will be initiated until such time that thee account is up to date in full.

14.3. Please note: Should your debit order bounce 3 times during a financial year you will automatically be switched over to an upfront retainer pay as you use option.

14.4. Certain services are charged upfront and are once off.

15. ACCOUNTABILITY

Please note that we are partnered with accountability and should you not pay our account yourself and your business will be listed and further action can and will be taken against you and all costs incurred will be billed to your account.

16. PACKAGES AND PRICING

Please note that no package will be discounted and or if any discount is granted it will appear on a quoted option rather than any package option which is of course signed off by senior management.

TURN AROUND TIMES – REGISTRATIONS

CIPC 3 to 21 Business Days
PAYE 3 to 21 Business Days
COID 6 to 18 Months
VAT 1 to 3 Months
UIF 1 to 2 Months
SDL 1 to 2 Months
UIF Labour 2 to 3 Months

17. MONTHLY SERVICES

Monthly Retainer and/or Debit order.

18. ACCESS TO INFORMATION

Access to your information is subject to your account being up to date and all in order according to your payment plan, service offering and delivery.

19. SERVICE DELIVERY

No Service will be provided to any client prior to the account being up to date and or if any payments are
outstanding- once all is in order-service delivery will commence immediately.

20. V.A.T. REGISTRATION

V.A.T. registration which is bundled into a package, together with banking details verification and public officer appointment and/ or purchased as such, this only covers the V.A.T. 101/ Rav01 submission and online registration.

NOTE: These package does not include MBS meeting with SARS, should you require MBS to carry out these functions on your behalf, you will be quoted and billed accordingly over and above your normal package fee.

21. GENERAL

Please note: Any referral service offered, MBS is not responsible for time delivery or costs incurred and due to the nature of our business MBS will not be liable for any costs incurred by any 3rd party service provider or be held liable for their delivery of service nor their time restraints, requirements etc.

22. AFFILIATED PARTNERS

Expanding Exposure Marketing Pty Ltd is an affiliated partner to MBS Accounting Services Pty Ltd. Expanding Exposure Marketing Pty Ltd is an on boarding agency responsible for allocating all service queries’ purchased through the online gateway portal linked to MBS Accounting Services Pty Ltd website. All client portfolios will be handed over to MBS Accounting Services Pty Ltd for processing and service delivery.

Please note: Any service package purchase which is successfully made through the online gateway portal linked to MBS Accounting Services Pty Ltd Website will be invoiced by Expanding Exposure Marketing Pty Ltd.

Should you wish to be invoiced directly, by MBS Accounting Services Pty Ltd., please make use of the “Direct EFT” payment option available NOT the “PayFast” option.

23. CREDIT WITHDRAWAL POLICY

Credit Withdrawal requests made [7] seven business days or less, prior to the Appointment/Service date, will receive a 100% Credit Withdrawal. Credit Withdrawal requests made after [15] fifteen business days will receive a 50% Credit Withdrawal. Credit Withdrawals made after [720] seven hundred and twenty hours will not receive a Credit Withdrawal.

24. REFUND POLICY

Refund requests made [7] seven business days or less prior to the Appointment/Service date will receive a 100% refund. Refund requests made after [15] fifteen business days will receive a 50% refund. Refund requests made after [720] seven hundred and twenty hours will not receive a refund.

25. CANCELLATION POLICY

Cancellations made [7] seven business days or more prior to the Appointment/Service date will receive a 100% refund. Cancellations made within [15] fifteen business days will receive a 50% refund. An administration fee of R350.00 will apply to anyone who has accepted a quotation in writing and has paid MBS Accounting Services Pty Ltd. Note that a 27% cancelation penalty may apply over and above the administration fee. This is levied due to workflow allocations having already been processed. Cancellations made after [720] hours will not receive a refund whatsoever.

26. MISSED APPOINTMENT POLICY

We know your time is valuable, as is ours. Out of respect for our staff and our other clients, we request that you give us at least [2] two business days’ notice should you need to cancel an appointment. The first time a client misses an appointment, a note will be placed on file and any further missed appointments will incur a penalty fee of R950.00.

27. COVID-19 POLICY

MBS is following very strict regulation guidelines for record keeping and service requests processing in order to adhere to the rules set out by the government for the health and safety of both our staff members and our clients. Due to COVID-19 MBS does not go to SARS, UIF Labour, CIPC, Workman’s Compensation and/ or any government institution/department/branch on behalf of any clients for any query which requires a branch visit until further notice.